Refund & Cancellation Policy

Last Updated: 11/01/2025

Westamerica Communications is committed to providing high-quality printing, mailing, and marketing services. Because many of our products and services are custom-produced, we have established the following Refund & Cancellation Policy to clearly outline our practices.

1. Custom Products & Services

Most products and services provided by Westamerica Communications are custom-designed, printed, or produced specifically for each client. Due to the customized nature of these services:

  • Custom orders are non-refundable once production has begun.

  • Orders that have been printed, processed, mailed, or otherwise completed cannot be returned or refunded.

2. Order Cancellations

  • Orders may be canceled within 30 days of the original order date, provided production has not started.

  • If production has already begun, cancellation may not be possible, or partial charges may apply to cover work already completed (including design, setup, materials, or processing).

To request a cancellation, please contact us as soon as possible using the information listed below.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Billing errors or duplicate charges

  • Orders canceled prior to the start of production

  • Defective products or errors directly attributable to Westamerica Communications

Refund requests must be submitted within 30 days of the invoice date.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Custom-printed or personalized materials once production has started

  • Mailing, postage, or third-party service fees

  • Services already rendered, including design, data processing, or consulting

  • Orders delayed or impacted by client-provided data, artwork, or approvals

5. Reprints & Corrections

If an order is determined to be defective or incorrect due to our error, Westamerica Communications may, at its discretion:

  • Reprint the affected portion of the order, or

  • Issue a partial or full refund

We may request samples or documentation to verify the issue.

6. Payment Method & Refund Processing

  • Approved refunds will be issued to the original form of payment.

  • Refund processing times may vary depending on the payment method and financial institution.

  • Refunds do not include bank fees, credit card processing fees, or third-party charges where applicable.

7. Chargebacks & Disputes

Clients are encouraged to contact Westamerica Communications directly to resolve any billing concerns. Initiating a chargeback without first contacting us may delay resolution and could result in additional review.

8. Contact Information

If you have questions regarding this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact:

Westamerica Communications

Phone: 949-462-3600

Email: webinfo@mywestamerica.com

9. Policy Updates

Westamerica Communications reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.